Cookie Policy
This policy explains how we use cookies and similar technologies on our website.
Last updated: December 2024
1. What Are Cookies?
Cookies are small text files that are placed on your computer, smartphone, or other device when you visit a website. They are widely used to make websites work more efficiently and to provide information to the website owners.
Cookies allow websites to recognise your device and remember information about your visit, such as your preferences or login details. This can make your next visit easier and the website more useful to you.
We use cookies and similar technologies in accordance with the Privacy and Electronic Communications Regulations 2003 (PECR) and the UK General Data Protection Regulation (UK GDPR).
2. How We Use Cookies
We use cookies on our website for the following purposes:
- Essential Functionality: To enable basic features of our website
- Analytics: To understand how visitors use our website so we can improve it
- User Preferences: To remember your preferences and settings
- Security: To help protect your data and our website
3. Types of Cookies We Use
Strictly Necessary Cookies
These cookies are essential for the website to function properly. They enable core functionality such as security, network management, and accessibility. You cannot opt out of these cookies as the website would not function properly without them.
| Cookie Name | Purpose | Duration |
|---|---|---|
| cookie_consent | Stores your cookie consent preferences | 1 year |
| session_id | Maintains your session while browsing | Session |
Analytics Cookies
These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. This helps us improve our website and the services we offer.
| Cookie Name | Purpose | Duration |
|---|---|---|
| _ga | Google Analytics - distinguishes unique users | 2 years |
| _ga_* | Google Analytics - maintains session state | 2 years |
| _gid | Google Analytics - distinguishes users | 24 hours |
| _gat | Google Analytics - limits request rate | 1 minute |
Functional Cookies
These cookies enable enhanced functionality and personalisation. They may be set by us or by third-party providers whose services we have added to our pages.
| Cookie Name | Purpose | Duration |
|---|---|---|
| user_preferences | Remembers your display preferences | 1 year |
4. Third-Party Cookies
Some cookies on our website are set by third-party services that appear on our pages. We do not control these cookies. The third parties include:
- Google Analytics: For website analytics and performance monitoring
- YouTube: When you view embedded videos on our website
- Trustpilot: For displaying customer reviews
Please refer to the privacy policies of these third parties for more information about how they use cookies.
5. Managing Your Cookie Preferences
When you first visit our website, you will be presented with a cookie banner that allows you to accept or reject non-essential cookies.
You can also manage cookies through your browser settings. Most browsers allow you to:
- View what cookies are stored and delete them individually
- Block third-party cookies
- Block cookies from specific websites
- Block all cookies from being set
- Delete all cookies when you close your browser
Please note that if you choose to block or delete cookies, some features of our website may not work properly.
Browser-Specific Instructions
6. Do Not Track Signals
Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activity tracked. We currently do not respond to DNT signals. However, you can manage your cookie preferences as described above.
7. Changes to This Policy
We may update this Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on this page with a new "Last updated" date.
We encourage you to review this Cookie Policy periodically.
8. More Information
For more information about cookies and how to manage them, you can visit:
9. Contact Us
If you have any questions about our use of cookies, please contact us:
You can also refer to our Privacy Policy for more information about how we handle your personal data.