What to Do When You Receive an HMRC Demand Letter

Video

Received an HMRC demand letter? Learn what it means, common mistakes to avoid, and how to respond effectively. Expert advice from Chris Worden.

Receiving a demand letter from HMRC can be daunting for any company director. Chris Worden explains why these letters arrive, what they mean, and how to respond effectively to avoid escalation.

Summary
  • HMRC demand letters signal serious compliance concerns.
  • Triggers include unpaid VAT, late filings, and failed payment plans.
  • Ignoring or panic-paying can worsen your situation.
  • Assess your business viability before responding.
  • Engage with HMRC honestly and promptly.
  • Seek professional advice if unsure.

Why HMRC Sends Demand Letters

HMRC issues demand letters when they identify non-compliance, not just when you miss a payment. In 2026, enforcement is stricter and faster, with more letters and visits than ever before. Triggers include:

  • Unpaid VAT or corporation tax
  • Late submissions or missed filings
  • Repeated penalties
  • Failed time to pay arrangements

Types of HMRC Demand Letters

  • General Payment Demands: Require immediate payment and warn of enforcement.
  • Pre-enforcement Warnings: Mention debt collectors or control of goods.
  • Statutory Demand Warnings: Rare but serious, often a precursor to insolvency action.

Common Mistakes Directors Make

  • Panic paying and draining working capital
  • Ignoring the letter or failing to engage
  • Agreeing to unrealistic payment plans
  • Trying to handle HMRC alone without advice

How to Respond to an HMRC Demand Letter

  1. Stay calm: Assess your liabilities and cash flow.
  2. Understand the letter: Identify which tax, period, and enforcement is referenced.
  3. Assess viability: Can your business realistically recover?
  4. Engage with HMRC: Be honest and propose realistic payment plans if viable.
  5. Consider professional help: If insolvency is likely, seek advice on controlled exit options.

Key Takeaways

  • HMRC demand letters are a sign of advanced compliance concerns.
  • Act quickly and honestly to avoid enforcement escalation.
  • Don’t ignore or panic—seek advice if you’re unsure.
  • Chris Worden and his team can help you understand your options.

Frequently Asked Questions

What triggers an HMRC demand letter?
Common triggers include unpaid taxes, late filings, repeated penalties, and failed payment arrangements.
What should I do if I receive an HMRC demand letter?
Stay calm, assess your financial position, understand the letter, and engage with HMRC promptly.
Can ignoring an HMRC letter make things worse?
Yes, ignoring the letter can lead to faster enforcement and potential insolvency action.
Should I pay HMRC immediately if I get a demand letter?
Don’t panic pay—ensure you have a plan and enough working capital before making payments.
Where can I get help dealing with HMRC?
Contact Chris Worden and his team for free, independent advice via our contact page.
Chris Worden, Founder of Director First

About Chris Worden

Chris Worden is the founder of Director First, a UK business advisory service specialising in helping company directors navigate challenging times with expert insolvency guidance. With over a decade of entrepreneurial experience spanning property investment, technology, and business development, Chris has built a reputation for being refreshingly honest, transparent, and genuinely committed to helping others succeed.

Clients and colleagues consistently describe Chris as "tenacious," "hard-working," and someone who "takes the time to understand" each unique situation. His no-nonsense approach, combined with his natural ability to explain complex matters in plain English, has earned Director First an "Excellent" 5/5 rating on Trustpilot.

Whether you're facing business challenges or seeking strategic advice, Chris brings the same qualities that have defined his career: integrity, practical solutions, and a genuine desire to see others thrive. As one client put it: "Nothing was too much trouble... you will be in very good hands with Chris."